I am committed to providing a safe, ethical and professional therapeutic service in alignment with the Ethical Framework of British Association of Counselling and Psychotherapy (BACP). If you feel dissatisfied with any aspect of our work together, I encourage you to raise your concerns we we can address them.

Stage 1 - Informal Resolution Initial Discussion: I invite you to raise concerns directly with me during a session or via email/phone if comfortable to do so.

Collaborative Review: Many misunderstandings can be resolved safely through open therapeutic dialogue.

Clinical Supervision: I will discuss the concern and resolution with my clinical Supervisor in confidence to find a posive way forward. 

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Stage 2 - Formal Internal Complaint Written Submission: If an informal resolution is not possible or appropriate, please submit your complaint in writing via email.

Acknowledgement - I will formally acknowledge your written complaint within 5 working days and provide and overview of the review process.

Investigation - I will thoroughly review your concern, consult my clinical supervisor, review session records.

Final Response - I will provide a comprehensive written response including my proposed resolution with 28 working days.

 

Stage 3 - External escalation to the BACP: If you are unsatisfied with my final response and feel that your concerns have not been resolved, you have the right to escalate your complaint externally.

Contacting the BACP - You can submit your concern directly to BACP. All of the information that you need is on this link https://www.bacp.co.uk/about-us/contact-us/complain-about-bacp/